Loan Servicing

Guaranteed Annual Fee Billing and Payment

Documentation & Resources

1. Guaranteed Annual Fee Calculation Methodology (PDF)
2. Guarantee Fee & Annual Fee Calculator(EXCEL)
3. Guaranteed Annual Fee Lender User Agreement (PDF)
4. Guaranteed Annual Fee User Guide (PDF)

Electronic Status Reporting (ESR)

Training

Introduction to Electronic Status Reporting (ESR) (Webcast)  10 Minutes

• Introduction to ESR slide with notes (Training Handout)

ESR Web Reporting (Webcast)  11 Minutes

• ESR Web Reporting slide with notes (Training Handout)

ESR Electronic Data Interchange (EDI) Reporting (Webcast)  11 Minutes

• ESR EDI Reporting slide with notes (Training Handout) 

ESR Rejection and Correction Reporting (Webcast) 12 Minutes

• ESR Rejections and Corrections slide with notes (Training Handout)

Documentation & Resources

1. ESR User Guide (PDF) - revised July, 2023
2. ESR Implementation Guide for the July 1, 2018 Effective Date (PDF) - revised August, 2022
3. ESR Implementation Guide Release Notes for the July 1, 2018 Effective Date (PDF) - revised May, 2018
4. Trading Partner Agreement
5. Delinquency Default Status Codes - June, 2023

Loss Claims and Mitigation

Loss Claim Administration and Servicing

New**

CARES Act: Important Servicing Notice for Current USDA Guaranteed Loan Holders

CARES Act: Important Notice for Lenders Servicing USDA Guaranteed Loans

Department of Hawaiian Home Lands MOU

USDA - HAF FAQs

Documentation & Resources

1. Guaranteed Servicing Contact Information (PDF)
2. Trading Partner Agreement - Addendum E (PDF)
3. Quick Reference Upload Loss Claim Documents (PDF)
4. Loss Claim Administration User Guide (PDF)

Loss Mitigation

New Guidance 

• COVID-19 Special Relief Measures

Training

Avoid Foreclosure (Webcast) 19 minutes

• Avoid Foreclosure: slide with notes (Training Handout)

Documentation & Resources

1. Loss Mitigation Servicer User Guide (PDF)
2. RD Special Loan Servicing Final Rule (PDF)
3. Quick Reference Upload Loss Mitigation Documents (PDF)
4. Loss Mitigation User Agreement (PDF)
5. SFH Mortgage Recovery Advance Receivable Lender User Agreement (PDF)
6. Payoff and Release of Lien for MRA (PDF)

Property Disposition

Documentation & Resources

1.  Property Disposition and Document Upload Servicer User Guide (PDF)

Security

• Adding/Removing Security Administrators
• SFHGLP System Access and Security Guide
• Lender Request for Branch Addition/Modification