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Customer Service

Rural Development:

Working with and for our customers

USDA Rural Development is the only federal agency that’s solely focused on serving rural America. We want all eligible rural places, projects and people to successfully access the RD programs they need. This is why we are working with our customers to improve their experience across our programs and services. Together we are changing lives and transforming rural communities!

Stay Informed

Register to receive email updates on all RD Access Improvements!

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Our Focuses

Simplify Our Processes

We are ensuring our programs are easier to access and our applications are streamlined so applicants can complete them with as little trouble possible.

Application Support

With more than 70 programs, our customers may need help finding and applying for programs. Help is available, at little or no cost, to assist rural communities and applicants.

Specialized Customer Engagement

View information about programs that are specific to customers and their needs.

Upcoming Listening Sessions

We are designing programs and services based on the Voice of our Rural Customers.

DLT Listening Session | Registration
June 11, 2024 | 1:00 - 2:30 PM ET

To hear from applicants and potential applicants about their experiences.

DLT Listening Session | Registration
June 18, 2024 | 2:00 - 3:30 PM ET
DLT To hear from stakeholders experiences.

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Previous Listening Sessions

Session Title Office Date External / Internal Attendees
RISE Listening Session (Internal) Rural Business Cooperative Services 07/21/2020 Internal 123
OneRD Guarantee Loan Initiative Listening Session (1) Deputy Undersecretary, Rural Housing Services, Business Cooperative Services 07/22/2020 Internal/External 180
RISE Listening Session (Stakeholders; Special Invitation) Deputy Under Secretary, Innovation Center, Rural Business Cooperative Services 07/23/2020 External 39
RISE Listening Session #3 Rural Business Cooperative Services 07/28/2020 External 385
RISE Listening Session #4 Deputy Under Secretary, Innovation Center, Rural Business Cooperative Services 07/30/2020 External 262
OneRD Guarantee Loan Initiative Listening Session (2) Deputy Under Secretary, Innovation Center, Rural Business Cooperative Services 08/05/2020 External 197
OneRD Guarantee Loan Initiative Listening Session (3) Deputy Under Secretary, Innovation Center, Rural Business Cooperative Services 08/18/2020 Internal/External 144
Business Center - IC Listening Session:  National and state staff for Rural Housing Service and the Environmental Review Process Innovation Center 06/09/2021 Internal 120
Business Center Listening Session: National and State Staff for Rural Business-Cooperative Service and the Environmental Review Process  Innovation Center, Business Center 06/14/2021 Internal  89
IC Listening Session: Rural Business and the Environmental Review Process Innovation Center 06/14/2021 Internal/External 9
IC Listening Session:  Rural Utilities and the Environmental Review Process Innovation Center 06/17/2021 Internal/External 215
BC Environmental Review Listening session SEC, ASEC Innovation Center 06/21/2021 Internal 73
IC Listening Session: Tribal Stakeholders and the Environmental Review Process USDA/Tribal 06/29/2021 Internal/External 26
RCDG RFI Listening Session Rural Business Cooperative Services 09/16/2021 Internal/External    110
Farm Labor Housing Technical Assistance Listening Session # 1 Innovation Center, Multifamily Housing 11/3/2021 External     46
Farm Labor Housing Technical Assistance Listening Sessions # 2     Innovation Center, Multifamily Housing     11/10/2021 External 17
Broadband Technical Assistance Listening Session for Rural Communities Rural Utility Service 02/23/2023 External

213
Broadband Technical Assistance Listening Session for Technical Assistance Providers Rural Utility Service 02/28/2023 External 203
USDA Rural Development Announces Stakeholder Listening Sessions on Decoupling as a Preservation Tool for the Multifamily Housing Portfolio Multi Family Housing 07/19/2023 External    282
USDA Rural Development Announces Stakeholder Listening Sessions on Decoupling as a Preservation Tool for the Multifamily Housing Portfolio Multi Family Housing 07/25/2023 External   231
USDA Rural Development Announces Stakeholder Listening Sessions on Decoupling as a Preservation Tool for the Multifamily Housing Portfolio (in person) Multi Family Housing   External     103
USDA Rural Development Announces Stakeholder Listening Sessions on Decoupling as a Preservation Tool for the Multifamily Housing Portfolio (in person) Multi Family Housing   External     242
Clean Energy Siting Listening Session Government Permitting and Policy representatives at state, county, and local levels Rural Utility Service 01/12/2024 External     452
Clean Energy Siting Listening Session Agriculture Producers Rural Utility Service 01/16/2023 External     406
Clean Energy Siting Listening Session Public Rural Utility Service 01/16/2024 External 421
Clean Energy Siting Listening Session Rural Utility Service 01/17/2024 External 388
Clean Energy Siting Listening Session Rural Electric Coops and Clean Energy Developers Rural Utility Service 01/31/2024 External 388
CF Listening Session Internal Program Directors     Rural Utility Service 10/23/2023 Internal     56
CF Listening Session National Office Rural Utility Service 11/17/2023 Internal  28
CF Listening Sessions Internal Program Directors Rural Utility Service 10/20/2023 Internal  50
CF Public Listening Session Rural Utility Service 10/10/2023 External 9
CF Listening Session Public #2 Rural Utility Service 11/07/2023 External    625
CF Listening Session State Directors Rural Utility Service 11/14/2023 Internal     30
RBCS REAP IRA Rural Business Cooperative Services 12/21/2022 External     850
RBCS REAP IRA Rural Business Cooperative Services 01/09/2023 External     713
USDA Rural Development, RUS IRA Roundtable aimed at Electric Generation entities in RUS Region 1 Rural Utility Service 01/17/2023 External     102
USDA Rural Development, RUS IRA Roundtable aimed at Environmental Stakeholders Rural Utility Service 01/19/2023 External     74
USDA Rural Development, RUS IRA Roundtable aimed at Labor Stakeholders Rural Utility Service 01/19/2023 External     50
USDA Rural Development, RUS IRA Roundtable aimed at Clean Energy Stakeholders Rural Utility Service 01/19/2023 External     91
USDA Rural Development, RUS IRA Roundtable aimed at Electrical Generation & Transmission entities in RUS Region 2 Rural Utility Service 01/20/2023 External 105
USDA Rural Development, RUS IRA Roundtable aimed at Distribution Cooperatives in RUS Region 1 Rural Utility Service 01/20/2023 External 126
USDA Rural Development RUS IRA Roundtable aimed at Electrical Generation & Transmission entities in RUS Region 3 Rural Utility Service 01/23/2023 External 109
USDA Rural Development RUS IRA Roundtable aimed at Engineers Rural Utility Service 01/23/2023 External 43
USDA Rural Development, RUS IRA Roundtable aimed at promoting renewable energy development in tribal communities through Tribes, Tribal Utilities and Tribal Entities Rural Utility Service 01/24/2023 External 92
USDA Rural Development RUS IRA Roundtable aimed at Distribution Cooperatives in RUS Region 2 Rural Utility Service 01/24/2023 External 165
USDA Rural Development, RUS IRA Roundtable aimed at Distribution Cooperatives in RUS Regions 3 Rural Utility Service 01/26/2023 External 163